Returns Policy

  1. If Memphis Pool Supply ships you the wrong product by our mistake, we will promptly refund you in full and/or exchange it for the right product -  if returned undamaged to Memphis Pool Supply within 10 days from the date of your receipt of the merchandise. Return shipping will be included in your refund.  
  2. All returns must be accompanied with the original Memphis Pool Supply invoice or packing slip, subject to the conditions outlined below. Any item returned without the original invoice or packing slip will be refused, and you, the buyer will be responsible for return shipping, unless we have shipped a product other than that  which was expressly ordered by you.
  3. Non-defective product returns are subject to the authorization of Memphis Pool Supply and/or the manufacturer of the product. When authorized by Memphis Pool Supply, returned merchandise must be received within 30 days from the date of buyer's receipt of the merchandise, must be in the original undamaged  packaging with all accompanying material, in saleable condition, freight paid, and accompanied by the Memphis Pool Supply invoice or packing slip. Your account will be credited the full amount of the returned item less any applicable charges.  We reserve the right to charge  a 10% processing and re-stocking fee ($10 minimum) , and original shipping charges. These charges apply to refused items as well.  Cancelled orders are only allowed if product has not been shipped. 
  4. In the event that you feel your purchase is defective, it is incumbent upon you to contact us and/or the manufacturer directly for resolution before attempting to return the product in question. Most manufacturers have technical support and warranty service centers that will be more than happy to assist you in making sure that your product is functioning properly, and if not, will take steps to see that any defect is handled quickly.
  5.  As it is not possible for Memphis Pool Supply to have full knowledge or complete details of your pool system, we cannot and will not accept responsibility for merchandise that is not compatible or does not function with your system. We always recommend that the buyer contact the manufacturers directly to determine that the product will be suitable in their environment, if in doubt. Buyer assumes all responsibility without exception, outside of a manufacturer's stated return policy or warranty. We apologize, but this is due to the huge variety and complexity of pool systems and pool products. We have found that in the majority of cases where a product does not work as desired, it is not due to a product defect, but rather the wrong product, or a problem with the buyer's system. If you need the number of a manufacturer that is not yet on our links page, please email us and we will forward that information to you promptly.
  6. Returns, defective or otherwise, will  not be authorized for return if the product was shipped by freight truck line (non UPS). Your sole remedy in this case, will be warranty service from the manufacturer's field warranty service centers, unless otherwise stated in writing from Memphis Pool Supply.

Memphis Pool Supply reserves the right to modify or amend these policies at any time without prior notice.

Please contact customer service for more information on returning an item. Thank you.

Contact Information:
Memphis Pool Supply, Inc
2762 Getwell Rd
Memphis, TN  38118
Customer Service:  1-866-361-2237